Trying to get rid of a virus for a friend

[john ranger]

She got the virus or Trojan with a video attachment in an email. It now the video comes on at random on the pc. What should i try?

I have done a scan with Regcure, Norton but it still is active. Any suggestion would help. thanks

[DJanda]

Try a trial version of VIPRE and Malwarebytes (free). There are others you will find in theses forums, but I consider these two to be the best.

[richnrockville]

Sunbelt software who make Vipre have a free vipre scan program
 
http://live.sunbeltsoftware.com/
 
is the url and you download it, run it and it will check for bad guys.
 
I have used it several times and it seems fine.
I keep a copy on a write protected thumb drive.
 
Rich

[IH8U]

Sunbelt software who make Vipre have a free vipre scan program
 
http://live.sunbeltsoftware.com/
 
is the url and you download it, run it and it will check for bad guys.
 
I have used it several times and it seems fine.
I keep a copy on a write protected thumb drive.
 
Rich

It works pretty well. To add to that, edit quickscan.bat and add the command /deep.

Example: cmd /k VIPRERescueScanner.exe /deep

This will tell the scanner to scan all files on the system and will provide better detection and removal. Depending on the infection I have noticed that it may try to kill VIPRERescueScanner.exe. A work around that I found is to rename VIPRERescueScanner.exe to something random, such as, z1xyw34.exe. Then you have to edit the quickscan.bat file to reflect this change.

Example: cmd /k z1xyw34.exe /deep

[john ranger]

Thanks a guys will give all a try

[john ranger]

It's gone:)  I used  VIPRER and deleted Norton. I don't like Norton it's a bulky program anyway.

Thanks for your help:)