Outlook 2002 is not remembering my password.

[5CheeseLasagna]

I recently installed Office XP into Windows 7 x64 build 7100, and there are only two issues that I have encountered:

At first, it would not perform a Send and Receive.  After several attempts in a row during the same session, it finally worked - almost like a Service needed to be started.

After closing and re-opening Outlook, performing a Send and Receive prompted me for my password.  So, I entered it and placed a check mark next to "Save this password in your password list" and then clicked OK.  After that, I clicked the Cancel All on the Outlook Send/Receive Progress dialog box after which it can successfully perform another Send and Receive without asking me for my password.  However, if I restart Outlook, then it will prompt me for a password again even though I previously checked the "Save this password in your password list" checkbox.

Unfortunately, I did not test this prior to meticulously going through the Windows 7 RC1 Service Configurations.  But I'm also considering the possibility that this is just the way it has to be.

Oh, and of course I have tried running Outlook in various compatibility modes just in case that was the cause, but it doesn't change anything.

Here's what I'm seeing:

(http://home.comcast.net/%7Etim2679/EnterNetworkPassword.bmp)

The above is in front of this until I enter my password:

(http://home.comcast.net/%7Etim2679/SendReceiveProgress.bmp)

(I have indeed edited these for security purposes)

Once I enter my password and click OK - regardless if I enable "Save this password in your password list" -, it will be able to perform as many Send/Receives as I want until I restart Outlook.  Once I restart it, I have to re-enter my password again.

So, my goal is to find out if perhaps I may have disabled a Service that shouldn't be disabled for Outlook 2002, but is otherwise safe to disable.  Everything else in my system works as it should.


Thank you for looking.

[Black Viper]

Have you checked the status of Protected Storage?
http://www.blackviper.com/Windows_7/Services/Protected_Storage.htm

[5CheeseLasagna]

Have you checked the status of Protected Storage?
http://www.blackviper.com/Windows_7/Services/Protected_Storage.htm

Thank you for the reply!  Also, thank you for making sure that I had the link.  But, it was set to Manual, and it was started.  But, for the sake of testing, I opened Outlook after that but it still wasn't saving the password.

I have meticulously triple-checked all the settings in Outlook just to see if I was missing something, but I definitely am not.  So, either this is just the way it is with 7 x64 build 7100 and Outlook 2002, or it really could be a Service.

Are there any other Services that I can check?

[Black Viper]

You could check this one:
http://www.blackviper.com/Windows_7/Services/Credential_Manager.htm

[5CheeseLasagna]

Both Protected Storage and Credential Manager are now in Automatic, and it's still not working.

This is what I did:

After putting Protected Storage in Automatic, I rebooted.  Then I opened Outlook, entered the password at that prompt, then enabled "Save this password in your password list".  Then I performed another Send/Receive.  After that, I closed Outlook and rebooted.

I then did the same with Credential Manager.  So I made absolutely sure that the Remember Password checkbox was checked in the E-Mail Accounts settings.  I also made sure to enter my password and click finish.  And of course, the password isn't there anymore if I restart Outlook.

Now, there was one Service I remember reading about on the Service Configurations page for Windows 7 that said something about the possibility of some Microsoft programs not working properly if the Service was disabled.  But Outlook wasn't mentioned.  I'm going to hunt this down on the Service Configurations page, then put it in Automatic and see what happens.

Thank you for your help and time so far.

[Josh780]

Have you tried removing and then recreating the email account information within Outlook?
 
I have seen times where this has resolved issues with passwords being stored.

[5CheeseLasagna]

Have you tried removing and then recreating the email account information within Outlook?
 
I have seen times where this has resolved issues with passwords being stored.

This didn't work either, but that was a pretty good idea.  I first made sure that Protected Storage was started, so I guess that eliminates this possibility.

[Black Viper]

Unfortunately, I do not have Outlook 2002 (or any version for that matter) to test any further.

[Spawn]

Back when I used Outlook I had this happen, and it was an issue with the advanced settings.  Go to tools, account settings, select account, then select change.  When the dialogue window pops up go to more settings, then select advanced.  Check to ensure all of these are as your ISP requires including any changes your ISP has done that you may not be aware of. 

This is what happened to me. I had my settings how they were when I initially setup the account but the ISP changed some things which required changes in my settings as well.  For instance, the incoming server number needed to be changed to 995 with the 'this server requires an encrypted connection' ticked.  I also had to change outgoing server to 587 and change the 'use the following type of encrypted connection' from auto to TSL.

Hope this helps.

Spawn

[5CheeseLasagna]

Unfortunately, I do not have Outlook 2002 (or any version for that matter) to test any further.

Thank you for the help that you did provide though.  I still think it's a Service, and I should be finding out within a day or two because I just got a new HDD for Windows 7, and I may be reinstalling as early as tonight.  So, this time I'll test Outlook more thoroughly before adjusting all the same services, as Office is pretty much the 2nd to the last thing I install.

Back when I used Outlook I had this happen, and it was an issue with the advanced settings.  Go to tools, account settings, select account, then select change.  When the dialogue window pops up go to more settings, then select advanced.  Check to ensure all of these are as your ISP requires including any changes your ISP has done that you may not be aware of. 

This is what happened to me. I had my settings how they were when I initially setup the account but the ISP changed some things which required changes in my settings as well.  For instance, the incoming server number needed to be changed to 995 with the 'this server requires an encrypted connection' ticked.  I also had to change outgoing server to 587 and change the 'use the following type of encrypted connection' from auto to TSL.

Hope this helps.

Spawn

Nice idea, and great effort (more than I'm worthy of), but this wasn't it.  You see, this is just a problem where I am prompted for my password and also given the option to save my password to the password list upon the first Send and Receive.  Once I enter the password - even if I don't check the box - I can keep doing Send and Receives all day without a problem.  But as soon as I restart Outlook, it starts all over and prompts me for a password again.

I think that this is related to Windows 7 somehow, and so that's why it's in this forum.  My workaround for this is to just leave Outlook open until I decide to reboot.  Again, I only have to enter my password once;  but as soon as I restart Outlook, it loses the password - even if I have the "Save this password in your password list" checkbox checked.  I also have it checked in the Internet E-Mail Settings for this POP3 account.

But coincidentally, I use Comcast, and their outgoing server requires authentication using port 587, but their incoming still uses 110.  Even if I set the Outgoing Server to port 25 while leaving the checkbox checked saying "My outgoing server requires authentication", a Send and Receive still works - as long as I enter my password the first time after opening Outlook.  But using the wrong port means I cannot send e-mail.  After all, it's an outgoing server.  And if I perform a Send and Receive without any e-mails to send, then it doesn't matter what my outgoing server settings are.

But, thank you for replying.

[Spawn]

Try this: http://mintywhite.com/tech/vista/stop-outlookoutlook-express-asking-for-password-every-time/
 
Spawn

[5CheeseLasagna]

Try this: http://mintywhite.com/tech/vista/stop-outlookoutlook-express-asking-for-password-every-time/
 
Spawn

I tried this about 5 times in a row, and it didn't work.  I was so sure that this would work too as it's a very easy tweak.  So, either it's a Service we haven't thought of yet, another registry tweak, or perhaps Windows 7 just doesn't play nicely with Outlook 2002.

But I'm confident that we'll eventually figure this out.

[Spawn]

Well, it isn't Windows 7 per say because I have ran Outlook on 7 just fine and the password issue is nonexistent.

I think you may be right, however, in that a particular service is truly the culprit.  After your clean install of the OS and then Outlook, let us know your findings.

Spawn

[Spawn]

I tried this about 5 times in a row, and it didn't work.

Just making sure...after applying the changes you did restart your computer before opening up Outlook, right?
 
Spawn

[5CheeseLasagna]

Well, it isn't Windows 7 per say because I have ran Outlook on 7 just fine and the password issue is nonexistent.

I think you may be right, however, in that a particular service is truly the culprit.  After your clean install of the OS and then Outlook, let us know your findings.

Spawn

I most certainly will, and it should be soon.

I tried this about 5 times in a row, and it didn't work.

Just making sure...after applying the changes you did restart your computer before opening up Outlook, right?
 
Spawn

Yeah, that was actually one of the various ways I tried it when I did it approximately 5 times in a row (it was probably more like 10 times in a row, but I wasn't paying attention hehe).  I mean, I made sure that I tried every little combination I could come up with to make sure I eliminated all questions of "well, what would happen if I did it this way instead?".  I also tried it with and without the services that Charles recommended above.

So, I'm beginning to think that it's either a bad installation of Office XP (which hasn't happened to me yet), or it could be a Service that would surprise us.

Now, I can provide screenshots of all the services that are not running (sorted by Status), but it would be 3 screenshots.  There are 125 services not running - some are in manual, and some are disabled.  But, I'll post them if requested.